Senna Support Agent
Submit a Bug Report
Found something weird? We want to know about it. The more detail you give us, the faster we can fix it (and the fewer gray hairs Chris gets).
My Tickets
SSM-001updatePadModLabels error on quality changeFIXED
SSM-002PLAY button ignoring cursor positionFIXED
SSM-003Ghost waveform after CLRRESOLVED
New tickets will appear here after submission.
Frequently Asked Questions
How do I load a sample?
Click the LOAD button in the waveform toolbar, or drag and drop an audio file (.wav, .mp3, .ogg, .flac) directly onto the waveform display. The sample will automatically decode and display.
Why isn't my keyboard making sound?
Make sure you have either a sample loaded on the selected pad OR oscillators enabled in the OSC tab. The keyboard plays whatever is assigned to the currently selected pad. Also check that your browser hasn't blocked audio autoplay — click anywhere on the plugin first.
How do I use the AI Stem Separator?
Go to the SAMP tab, scroll to AI STEM SEPARATOR. Load audio first, then click SEPARATE STEMS. Choose your quality level (Standard is fast, Ultra is more precise). The separated stems (Vocals, Drums, Bass, Other) will appear with individual play/solo/mute controls and can be assigned to pads.
What are the velocity curves?
Velocity curves control how your playing dynamics translate to volume. LINEAR is a 1:1 mapping, LOG is softer (great for pads), EXP is harder (great for drums), and FIXED always plays at full velocity. Set them per-pad in the right-click popup or globally in the keyboard controls.
Can I reorder the tabs on the left?
Yes! The left nav tabs are drag-reorderable. Click and drag any tab to rearrange your preferred signal chain order. Your layout will persist during the session.
How do I bypass an effect?
Each section has a BYP button in its header. Click it to bypass that module — the section will dim and the effect will be removed from the signal chain. Click again to re-engage.
What does RTFM mean?
Read The... Fine... Manual. It downloads the complete Senna SSM product manual PDF. We strongly recommend it.
Platform Status
Senna SSM v1.0
Operational
Uptime: 99.9%
Senna Studio OS
Operational
Uptime: 99.9%
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